FAQs

Frequently asked questions 

How long will it take to receive the merchandise?

After requesting a price quote, you will be informed of the estimated time for delivery. Since product shipments are conducted individually on the same production line, the shipping date is adjusted according to the completion of the last product.

 

It can takes from 20-45 days

 

Standard shipping route: The shipping date aligns with the completion of the first product that is ready for shipment.

Consolidated shipping route: The shipping arrangement will be finalized once all products are completed.

Estimated arrival time in Israel: (Depending on the chosen shipping method) The exact date will be determined at the time of order placement and before actual execution.

What should I do if an item arrives damaged or missing a part?

We make sure to replace the missing or defective parts.

Are there additional costs beyond the product price?

Standard shipping route: The quoted price for the selected products is final until the product is delivered to the entrance of your home (excluding taxes).

Additional payments may be required for special handling, such as moving the package to a different location.

 

Consolidated shipping route: Import taxes and customs duties will be paid by the customer, and additional costs for storage and special handling will be applied if needed.

Who is the service suitable for?

For those interested in high-quality products.

For those interested in purchasing a variety of items together, as this maximizes savings in bulk purchases and includes consolidated shipping costs (with limited flexibility on shipment timing for a single batch) while maintaining significant savings at the end of the process.

How much money is saved compared to a similar purchase in the U.S.?

Savings range between 30-65% compared to the same purchase in the U.S.

How is the quality inspection of the goods performed?

 

We tour different suppliers and conduct inspections at the warehouse for each product individually before confirming your order. Only after meticulous verification, the payment is transferred to the suppliers, and the goods are loaded onto the container and shipped.

When do I make payments for the merchandise?

Standard shipping route: At the time of order confirmation, after approving the price quote.

Consolidated shipping route: A 30% down payment at the time of order, and the remaining balance upon shipment departure.

Who will install the products that require assembly?

For construction and finishing projects, the installation will be carried out by the contractor or installer assigned to the project. We would be happy to connect you with professional installers for each specific item.

What is the "Find for me" service?

We work hard to add many high-quality products to the site, but if you are looking for something specific that is not listed, this service allows you to request it.

The service price is published on the website and the payment is made upfront.

 

The search, product measurement, and purchase process is conducted under the “Find for me” service, with a purchasing process that includes guidance and product verification (not an actual on-site product test).

What is the quality of the products?

The products are of high quality, based on extensive experience, and are carefully selected according to strict criteria.

Why choose the services of "GA-Elitehome"?

For those interested in high-quality products.

We offer you the most high-quality products at a price significantly lower than the market price in the U.S.

We centralize purchasing and import in a single shipment or multiple shipments (depending on the construction schedule) at reduced costs.

Direct service in the U.S. – Close communication and professional floor treatment with proven expertise.

 

Responsibility for suppliers' actions.

Experience with various companies (different) and personal import solutions tailored to customer needs.

 

Professionalism, service, and information adapted to customer needs.